Q&A

What is Rosey’s mark?

This is the official website and online concept store of Rosey’s mark. Check out our About page to find out more about the brand.

How do I make an order?

  1. Register and create your own personal profile (name, delivery address, phone, e-mail)
  2. Choose items and add them to your shopping cart.
  3. Delivery costs are calculated.
  4. Confirm your order.
  5. Choose payment method (credit/debit card, bank wire, Skrill).
  6. After successful payment you receive an order confirmation

(If you don’t receive an order confirmation within 24 hour after you have made the payment, please contact us at hello@roseysmark.com)

When your order is ready to be shipped you receive 2nd order confirmation with detailed delivery information and a tracking code.

Your order is delivered to your door.

If you have any specific requirements for the fulfillment of your order don’t hesitate to write us on hello@roseysmark.com . For example, if you need an express delivery or if you are making a surprise for someone else we can add a note with a message from you.

Can you give me some tips on how to use Rosey’s mark items?

Yes. You can find some ideas here: the blog

Do you ship to my country?

We ship orders throughout Europe. Countries we ship include: Belgium, Czech Republic, France, Germany, Ireland, Italy (Mainland), Luxembourg, Netherlands, Spain (Mainland), England (Mainland), Denmark, Austria, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland, Norway, Romania.

For other countries write us on hello@roseysmark.com and we will give you up to date information.

Which payment methods can I use?

We accept credit card payments with Visa, Mastercard, Maestro, debit card Visa Electron, as well as bank wire. Our payments partner is PayPal.

When am I going to receive my order?

Our standard delivery for ‘ready to be shipped’ orders varies from 2 to 8 working days depending on destination country. Our standard timeframe for processing an order from ‘ordered’ to ‘ready to be shipped’ is 20 working days. Anyhow, it is highly possible that your order is processed before the 20-days period, ususally on the next day. You will receive further information with details on the delivery of your order via email when your order is proceeded to “ready to be shipped”.

Can I track my order?

You can track your order via a code that we will send you when we are confirming that your order is shipped.

I have a bar/restaurant and I would like to use Rosey’s mark Gourmet collection in my cuisine. Do you have a special offer for me?

Yes, we do. You can learn more by contacting us via email: hello@roseysmark.com.

I have a store and I’m interested in adding Rosey’s mark items to my portfolio. Is that possible?

Yes. You can learn more by contacting us via email: hello@roseysmark.com